Shipping policy
Shipping Policy
Chaozhou Zhengruiwei Industry and Trade Co., Ltd.
Where We Ship
We currently ship primarily to customers in the United States and selected international destinations.
- United States — available shipping to all 50 states.
- International destinations — available areas are shown during checkout.
- Unavailable locations — we do not ship to PO Boxes, APO/FPO addresses, or restricted regions.
Shipping Cost & Delivery Time
We offer free standard shipping on orders of $75 or more. Orders below $75 will have a calculated shipping fee based on the destination, package weight, and shipping method selected at checkout.
- Free shipping — available automatically for qualifying orders with a subtotal of $75 or more.
- Standard shipping — shipping fees are displayed clearly at checkout before payment.
- Estimated delivery — most orders arrive within 10–25 business days after shipment.
- Peak seasons — delivery times may be slightly extended during holidays, promotions, or periods of high carrier volume.
Before Your Order Ships
Orders are carefully checked and prepared during regular business days, excluding weekends and public holidays.
| Order Type | Processing Time |
|---|---|
| Standard orders | 1–3 business days |
| Fragile home decor items | Additional preparation time may apply when extra protective packaging is required |
Carefully Packed For Delivery
Our products include fragile home decor items such as ceramic vases, concrete planters, candle containers, and decorative pieces. Each item is carefully packed with protective materials to help reduce the risk of damage during transit.
Packaging Care
- Protective wrapping — fragile surfaces are secured before shipping.
- Secure packaging — products are packed to reduce movement inside the package.
- Quality check — orders are inspected before leaving our facility.
Tracking Your Order
Once your order has shipped, we will send a shipping confirmation email containing your tracking information.
Please allow some time for the carrier system to update tracking details after shipment.
If Something Goes Wrong
If your order has not arrived within the estimated delivery timeframe, or if your package arrives damaged, please contact us and we will help resolve the issue.
- Damaged items — please contact us within 48 hours after delivery and provide photos of the product and packaging.
- Delayed orders — please contact us within 7 business days after the estimated delivery date.
- Missing items — provide your order number so we can investigate with the carrier.
What To Include
- Order number
- Photos of damaged products and packaging (if applicable)
- A brief description of the issue
Questions About Shipping
If you need help with shipping information, please contact our support team with your order number and details.