These Terms of Service explain the rules for using this website and purchasing products from Chaozhou Zhengruiwei Industry and Trade Co., Ltd. By visiting our website, placing an order, or using our services, you agree to these terms.

We aim to provide accurate product information, reliable service, and a smooth shopping experience. These terms do not affect any consumer rights that cannot be limited under applicable laws.

Using This Website

You may use this website to browse products, place orders, and contact our customer support team. You agree not to use this website for unlawful activities or misuse our services.

• Unauthorized access — attempting to access accounts, systems, or information without permission.
• Malicious activity — introducing viruses, harmful code, or actions that may affect website operation.
• Content misuse — copying or using website materials for commercial purposes without permission.
• Fraudulent activity — providing false information or using payment methods without authorization.

Products, Pricing & Ordering

• Product information — we make every effort to ensure product descriptions, images, dimensions, and details are accurate. Minor differences may occur due to handmade production and screen settings.
• Pricing — prices shown on our website are current at the time of purchase. If an incorrect price is displayed due to an error, we will contact you before processing the order and provide available options.
• Order confirmation — orders are subject to availability and acceptance. Once your order has been confirmed, we will begin preparing your items for shipment.
• Payment — payments are processed securely through third-party payment providers. We do not store complete card information on our own systems.

Product Appearance & Variations

Many of our products are made from natural materials such as ceramic, concrete, and other handcrafted materials. Because of the nature of these materials and production processes, slight variations may occur.

• Color differences — actual colors may vary slightly depending on lighting conditions, screen settings, and material characteristics.
• Surface details — small variations in texture, marks, bubbles, or natural patterns may occur and are part of the unique character of handmade products.
• Size differences — measurements may have minor variations due to manual production and finishing processes.

These natural variations are not considered product defects unless they significantly affect the function or quality of the item.

Content Ownership

All website content, including product images, descriptions, logos, designs, and written materials, belongs to Chaozhou Zhengruiwei Industry and Trade Co., Ltd. or our authorized content partners.

You may use this website for personal shopping purposes. Product images, descriptions, branding materials, and website content may not be copied, reproduced, modified, or used for commercial purposes without our written permission.

Your Account

• You are responsible for keeping your account information accurate and protecting your login details.
• Please contact us promptly if you believe your account has been accessed without authorization.
• We may restrict access to accounts involved in suspicious activity, fraud, or misuse of our services.

Important Information

We make reasonable efforts to ensure that product information and website content are accurate. However, we do not guarantee that all information will always be completely free from errors.

To the extent permitted by law, our responsibility is limited to the purchase price of the affected order. This does not affect your rights under applicable consumer protection laws.

Resolving Concerns

If you have any questions, concerns, or disputes regarding an order or our services, please contact our customer support team first. We will make reasonable efforts to understand the situation and find a suitable solution.

Updates To These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.

Updated versions will be posted on this page. Continued use of our website after changes are published means you accept the updated terms.

Questions About These Terms

If you have questions about these Terms of Service, please contact our support team.