Return policy
Return Policy
Chaozhou Zhengruiwei Industry and Trade Co., Ltd.
What Can Be Returned
We want you to be happy with your purchase. Eligible items may be returned within 30 days of delivery if they meet the following conditions:
- Condition — items must be unused and in original condition.
- Packaging — original packaging and included accessories should be returned when possible.
- Inspection — returned items must be received and inspected before a refund is approved.
Items Damaged During Delivery
Because our products are made from ceramic, concrete, and other natural materials, occasional damage may occur during transportation.
- Report quickly — please contact us within 48 hours after delivery.
- Provide photos — include photos of the damaged item and packaging so we can review the issue.
- Resolution — we will arrange a replacement, refund, or suitable solution depending on the situation.
Items We Cannot Accept
- Used or damaged by customer — items that show signs of use, installation, or customer-caused damage.
- Customized products — items made specifically according to customer requirements.
- Final sale items — clearance or discounted items marked as final sale are not eligible for return unless defective.
Who Pays Return Shipping
- Damaged, defective, or incorrect items — we will cover reasonable return costs or provide an appropriate solution.
- Change of mind — customers are responsible for return shipping costs.
- No restocking fee — we do not charge restocking fees for approved returns.
Please contact our support team before sending any item back. We will provide the correct return instructions based on your order.
When You'll Receive Your Refund
After your returned item is received and inspected, approved refunds are usually processed within 3–5 business days.
The time required for the refund to appear in your account depends on your original payment method.
| Payment Method | Typical Processing Time |
|---|---|
| PayPal | 3–5 business days |
| Credit / Debit Card | 7–14 business days |
You will receive an email confirmation once your refund has been processed.
Return Process
- Step 1 — contact us at support@akronconcretepro.com with your order number and reason for return.
- Step 2 — our team will review your request and provide return instructions if the return is approved.
- Step 3 — securely package the item and ship it according to the instructions provided.
Important Notice
Please contact us before returning any product. Returns sent without prior communication may experience delays while we confirm order details.
Need Help With A Return?
If you have questions about returns, damaged products, or refunds, please contact our support team. Include your order number so we can assist you faster.